First and Foremost: All sales are final.
COVID-19 may put us all in an unstable/ unpredictable financial situation. At this time, "Custom" gear that has not been made/ shipped yet is returnable, but a 25% deposit is NOT refundable. This is due to pre-purchased materials. If you need to cancel an order, it will be refunded to you minus 25% of the total price, not including shipping. If you don't NEED to cancel your order, please do not. We are an extremely small business, and divesting money from us WILL hurt this business and its creator and Sole Proprietor. Studio work will continue with only a few minor interruptions. The GNAT studio is a private rented space with its own entrance and no shared spaces, to which Gnat drives to in her own clean car. No additional Interns and staff will not be working at this time. Each product will be wiped down with antibacterial wipes before being sealed and sent out.
Refunds may take up to 14 days to process.
All sales on "Ready to Ship" Gear are final. If gear arrives defective, I will provide a return shipping label to you, repair the gear and send it back to you free of charge.
Repairs can be made on all pieces up to 2 years from purchase date.
Refits on harnesses can be made up to 1 month past purchase date. Local exceptions may apply.
SHIPPING: Each order is shipped USPS Priority with a tracking number. If the tracking number confirms as "delivered", GNAT assumes no responsibility for theft from your stoop or postal errors. It is the customers' responsibility to write in their own correct mailing address. It is the customers' responsibility to notify GNAT of any address changes. All packages have $50 postal insurance. If your package is lost, you may pursue a refund from the United States Postal Service, and I will provide your shipping information so that you can pursue that insurance. International Shipping: Once shipped, GNAT assumes no responsibility for global postal errors.
GNAT understands these terms may be difficult, but as a small business we cannot accommodate returns and chargebacks. Please don't treat small businesses like major corporations. We empathize with any issues you may have, and look forward to more flexible terms as we grow. If you have an Etsy issue circa 2016, please understand that Etsy flagged and closed our shop due to puritanical BS and kept the deposits. Please contact GNAT for a giftcard from this online shop. Proof of purchase is required. Cash refunds not available.