First and Foremost: All sales are final.
If you ordered an item, you WILL get it. However, during this uncertain time, GNAT reserves the right to extend the 4-6 week custom production timeline with short notice. If this is a dealbreaker for you, DON'T ORDER.
Ready to ship orders and gift cards will be rapidly fulfilled, so if you NEED an exact timeline, this is the way to go.
GNAT Glitter Kink is fabricated by one person, Me, Gnat Madrid- with an admin assistant that works remote. Being such a small business during a pandemic means that production CAN BE PRECARIOUS. What if I'm exposed to covid and have to quarantine and not work? Delay. What if a member of my family becomes ill or dies? I'm taking time off. What if my partner becomes ill? I'm not going to work for a minute. Its ridiculous for me to grind til I'm burnt out, and I refuse to. It's my own business and I can do what is best for me. If the words "customer satisfaction" and "the customer is always right" are coming up for you right now, examine the ways in which capitalism has conditioned you to value products over human life and wellness. Thank you for understanding.
COVID-19 may put us all in an unstable/ unpredictable financial situation. At this time, "Custom" gear that has not been made/ shipped yet is returnable, but a 25% deposit is NOT refundable. This is due to pre-purchased materials. If you need to cancel an order, it will be refunded to you minus 25% of the total price, not including shipping. If you don't NEED to cancel your order, please do not. We are an extremely small business, and divesting money from us WILL hurt this business and its creator and Sole Proprietor.
Studio work will continue with only a few minor interruptions. The GNAT studio is a private rented space with its own entrance and no shared spaces, to which Gnat drives to in her own clean car.
No additional Interns and staff will not be working at this time.
Each product will be wiped down with antibacterial wipes before being sealed and sent out.
Refunds may take up to 14 days to process.
All sales on "Ready to Ship" Gear are final. If gear arrives defective, I will provide a return shipping label to you, repair the gear and send it back to you free of charge.
Repairs can be made on all pieces up to 2 years from purchase date.
Refits on harnesses can be made up to 2 months past purchase date. Local exceptions may apply. If you email me about it and then forget to ship it back to me for a while, that is fine!
SHIPPING: Each order is shipped USPS Priority with a tracking number. If the tracking number confirms as "delivered", GNAT assumes no responsibility for theft from your stoop. It is the customers' responsibility to write in their own correct mailing address. It is the customers' responsibility to notify GNAT of any address changes. All packages are fully insured.
There are some instances where the USPS loses the package. If a package is still not confirmed delivered after a month, then GNAT will send you a duplicate order to replace the one that has been lost.
International Shipping: Once shipped, GNAT assumes no responsibility for global postal errors.
Please note that VAT taxes and fees have gone up! If you avoid paying those fees, your package is usually sent back to me if it is sent back to the USA, you’ll have to pay for shipping AGAIN to get it.
International Shipping: Most Buyers have to pay import fees and duty when buying from outside their country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These are not included in the shipping fees. I do not know how to pre-calculate these fees for you. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. If you avoid paying your duty fees, the package is sent BACK to the USA and then you have to pay GNAT to ship it to you AGAIN. Budget to pay your fees accordingly.
GNAT understands these terms may be difficult, but as a small business we cannot accommodate returns and chargebacks. Please don't treat small businesses like major corporations. We empathize with any issues you may have, and look forward to more flexible terms as we grow.