Shipping policy

💖SHIPPING💖

Lost/ Stollen Packages:  Each order is shipped via the USPS with a tracking number. If the tracking number confirms as "delivered", GNAT assumes no responsibility for theft from your stoop or postal errors. It is the customers' responsibility to ensure their address is secure. It is the customers' responsibility to write in their own correct mailing address. It is the customers' responsibility to notify GNAT of any address changes. If your package is LOST in the mail (by the Postal Service) and untraceable via the tracking number, GNAT will replace it. 

Q: Shipping- Will the package be discreet?

A: Yes! The label will read that it is from GNAT WORLDWIDE LLC and the box will look like any other package. Your billing will be similar too.

Q: I ordered a mix of ready-to-ship AND Custom Gear. Will they ship separately?

A: A complete order will ship together. If you want a ready-to-ship items FIRST while you wait, purchase them in separate transactions so you've paid shipping for 2 packages. 

Q: I want to combine orders to save on shipping. Can I add items to my existing order?

A: We can chat about this on a case by case basis. Oftentimes, adding additional items to a package ads weight and volume, so more shipping fees are needed. I also receive A LOT of orders from around the world, so I don't always notice when multiple orders are from the same client. I ship them out as I finish them.

Q: International Shipping: Will I have to pay additional fees?

A; Most Buyers have to pay import fees and duty when buying from outside their country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These are not included in the shipping fees. I do not know how to pre-calculate these fees for you. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. If you avoid paying your duty fees, the package is sent BACK to the USA and then you have to pay GNAT to ship it to you AGAIN. Budget to pay your fees accordingly.

 GNAT understands these terms may be difficult, but as a small business we cannot accommodate returns and chargebacks. Please don't treat small businesses like major corporations. We empathize with any issues you may have, and look forward to more flexible terms as we grow.